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NexFAZE 4 SmallBIZ Business Empowerment Program

 

NexFAZE 4 SmallBIZ

Business Empowerment Program ©

…specifically designed to give small business owners & managers

additional skills and knowledge to uncover opportunities and drive entrepreneurial growth.

Ready to take the next step

in your business journey?

You don’t have to put off your NexFAZE any longer!

 

Gain some practical steps on defining and growing

your businesses to the NEXFAZE.

Topics and Dates include;

 

PROGRAM Block 1; 11th & 18th October                     $95

·        MANAGE STAFF & STAKEHOLDER MEETINGS

·        IMPLEMENTING POLICES AND PROCEDURES TO ENSURE ORGANIZATIONAL STUCTURE

 

PROGRAM Block 2; 8th & 15th November                     $95

·        IDENTIFY AND MANAGE PERSONAL & WORK PRIORITIES

·        ENSURING A SAFE WORKPLACE

 

PROGRAM Block 3; 6th & 13th December                     $95

·        MANAGING STAFF RECRUITMENT, INDUCTIONS AND STAFF APPRAISALS

·        BUILD TEAM EFFECTIVENESS & EMPOWER STAFF

 

Presented by: Antoinette Hunter is a nationally qualified business trainer who has been in forefront of retail & business for 30 plus years. Her experience as a small business owner brings a practical, hands on approach to growing your business from someone who has done it themselves.

 

Your Commitment = 2 Tuesday nights a month for 2 hours

·        Limited spots ensuring a more intimate group

·        Inclusive will be take away information from the sessions ready to implement into your business

·        Commitment is in Program Blocks = 2 Tuesday Nights consecutively

·        Each Program builds on from the previous Program

Commencing Tuesday October 11th  2016

Bookings can be made through the

Eastside BEC on (08)8344 7353

For more information and to register go to

http://www.eastsidebec.com.au

 

 

NexFAZE 4 Small Biz Business & Empowerment Programs RETAILBOOTCAMP

NexFAZE 4 SmallBIZ Business Empowerment Program

@NexFAZE 4 SmallBIZ

Business Empowerment Program ©

…specifically designed to give small business owners & managers

additional skills and knowledge to uncover opportunities and drive entrepreneurial growth.

Ready to take the next step

in your business journey?

You don’t have to put off your NexFAZE any longer!

Gain some practical steps on defining and growing

your businesses to the NexFAZE.

Topics and Dates include;

PROGRAM Block 1; 11th & 18th October                     $95

·        MANAGE STAFF & STAKEHOLDER MEETINGS

·        IMPLEMENTING POLICES AND PROCEDURES TO ENSURE ORGANIZATIONAL STRUCTURE

PROGRAM Block 2; 8th & 15th November                   $95

·        IDENTIFY AND MANAGE PERSONAL & WORK PRIORITIES

·        ENSURING A SAFE WORKPLACE

PROGRAM Block 3; 6th & 13th December                   $95

·        MANAGING STAFF RECRUITMENT, INDUCTIONS AND STAFF APPRAISALS

·        BUILD TEAM EFFECTIVENESS & EMPOWER STAFF

Presented by: Antoinette Hunter is a nationally qualified business trainer who has been in forefront of retail & business for 30 plus years. Her experience as a small business owner brings a practical, hands on approach to growing your business from someone who has done it themselves.

Your Commitment = 2 Tuesday nights a month for 2 hours

·        Limited spots ensuring a more intimate group

·        Inclusive will be some take-away information from the sessions ready to implement into your business

·        Commitment is in Program Blocks totalling 2 Tuesday Nights consecutively

·        Each Program builds on from the previous Program

Commencing; October 11th 2016

Location: Alma Tavern 66 Magill Rd, Norwood

 

Bookings can be made through the

Eastside BEC on (08)8344 7353

For more information and to register go to

http://www.eastsidebec.com.au

 

http://www.retailbootcamp.com.au

NexFAZE 4 Small Biz Business & Empowerment Programs RETAILBOOTCAMP

MANAGING MEETINGS

RETAILBOOTCAMP BLOG

@NexFAZE

MANAGE MEETINGS: THE BASICS

Our Objectives in these series of blogs:

  • To help you prepare for productive meetings
  • How to conduct a productive meeting.
  • To show you how to effectively and efficiently follow up on meetings.

 

In this blog we will look at the

PREPARATION OF PRODUCTIVE MEETINGS

MEETINGS;

Meetings are an important tool to running a successful business.

Meetings are about internal and external communications and are a sure way of optimizing our collective outcomes.

While ensuring the exchange of relevant information; some examples are

  • Understanding the process and progress of the organization
  • Empowering participants in the continuous improvement process
  • It’s about ensuring everyone is on the same page & talking the same language
  • Understanding where the benchmarks are currently and where they need to be

We hold meetings to ensure we maximize the use of our time effectively by having the conversation; we involve additional stakeholders to ensure desired outcomes, the option of sharing information to those that require the information & able to assist with outcomes; while eliminating the mindless repetitiveness of the same conversation every day creating continual down time of employees day to day; it’s about giving back to time management, doing things once; it’s about having the essential stakeholders involved in the conversation to complete the discussion, introducing processes to implement appropriate changes or implement required action plans while ensuring desired and effective outcomes.

We need to be effective with our time and have the right stakeholders involved so as to maximize the desired outcomes.

 

The saying ‘two heads are better than one’, is very appropriate for small, medium and large businesses. Everyone has something different to bring to the table to assist in the desired outcome process.

COMMUNICATION;

There has to be some structure to our communications weather we are a team of 2, 20 or 220.

It’s about information FLOW not information overflow. It’s the constructive input and a different points of view that 2 or more people can have which can possibly turn a bad direction into an overnight success.

It’s true to say that NO-ONE can read your mind or assume your vision, our message requires verbal communication in a controlled environment, this can happen in an INDUCTION or in a MEETING, yes your vision may, in-part, be written in the company’s policy and procedures manual, however there is always ongoing growth; to that there are new structures to introduce.

We continually develop as a productive and proactive team. We continually develop as a business as an organization as a product or as a service; this is referred to as Continuous Improvement; our businesses continue to develop, grow and improve daily, this needs to be COMMUNICATED and DISCUSSED.

You will see me refer to Continuous Improvement regular through our BLOGS

So managing meetings is an integral part of that growth and we can only grow through continued communications, with our staff our suppliers and/or stakeholders everyone plays an important part of your businesses growth.

TYPES OF MEETINGS:

There are INFORMAL MEETINGS and FORMAL MEETINGS;

So what is the difference.

INFORMAL MEETINGS;

Are just that they are informal and most cases they are impromptu.

There are meetings that we can catch up with a quick coffee to discuss an issue they may have recently risen and your looking to substantiate it with someone.

It may be an impromptu can we catch up in my office / meeting room in one hour to touch base to have a brief discussion these could include but not limited to discussions such as; a stock item, an employee’s sales figure, performance or attendance, feedback on an issue or item.

Notes should always be taken on every discussion and the action plan or outcomes of that discussion also noted for future reference; for the possibility of further development into a formal meeting. Ensuring we diarize each meeting and file the meeting for future reference; a digital copy and a hard copy should be available for all concerned to access and reference.

In some cases, these informal meetings can then develop to formal meeting later.

 

FORMAL MEETINGS;

So a formal meeting is more structured, an agenda is to be set containing the items that require discussion; an invite list is made up of those that will need to attend the formal meeting; this list is to ensure you have all the required personal / stakeholders present at the meeting for effective feedback and decision making.

Again important that notes are always be taken on each agenda point and an action plan or list of outcomes from the discussions are also noted for future reference and for the possibility of further development into a second or third formal meeting. Ensuring we diarize the meeting filing the meeting for future reference; a digital copy and a hard copy should also be available and filed accordingly for future reference, ensuring we have a diarized copy of events and outcomes thus eliminating the need to repeat ourselves in the future and for the benefit of continuous improvement.

Action lists and outcomes are distributed. Who is to action what and in what time frame and that the outcomes are noted and followed through, this way everyone is on the same page.

 

THE AGENDA;

It is essential that meeting agendas are developed in line with the intent of the meeting.

Most meetings follow a standard agenda which is essentially a roadmap for the meeting, you can find numerous examples online or we can send you some templates to get you started.

The AGENDA is generally sent out with the meeting invitation;

  • Assisting participants prior to attending the meeting to know and understand what they need to prepare for prior to the meeting.
  • It also helps participant understand while in the meeting know where they are going what is being discussed
  • While giving the meeting a sense of purpose and implies value.

All agendas cover the following basics:

  • Where and when
  • Approval of last meeting minutes
  • Review of last meeting minutes and follow up on outstanding action items
  • Topic headings
  • Reports

The success of a meeting often depends on the amount of preparation that has happenedbuild the agenda is delegated by the chairperson to the secretary or in a small business generally built from and informal meeting and put together by the business owner or manager To enable the participants to easily see the order of the meeting, you can number each agenda item and then have the meeting minutes written next to it to match the agenda items and agenda Components.

WHY DO WE NEED AN AGENDA? WHY ARE THEY IMPORTANT?

To enable the participants easily see the order of the meeting, you can number each agenda item and then have the meeting minutes written next to each item to match the agenda items and agenda Components.

The following is a list of commonly used headings on Agenda’s:

  • the title or meeting name
  • Date, time and location of the meeting
  • Attendees, who is required and invited.
  • Quorum Apologies of those that are to be absent
  • Welcome message
  • Minutes of previous meeting (if there was one)
  • Any matters of business arising from the previous minutes
  • Correspondence
  • Reports required
  • Major agenda items
  • General business
  • Next meeting date and where

When you create your agenda, ensure all relevant items are included, including a list of all the correspondence received to complete the picture.

Preparing for Meetings

  • Include any breaks for refreshments in a long meeting
  • Include the name of the person who is to present each item
  • Insert a time limit to each item

Correspondence’

Scheduling and ensuring attendance may include:

  • email and calendar reminders
  • phone calls
  • early notification
  • personal contact

 

Meeting arrangements

There is possibly nothing worse than showing up to a meeting to find the venue not appropriate and is in darkness or too much light, we need to consider participants comfort… is either too cold or too hot, ensuring the area is set-up ready to go prior to participants arriving.

So…

A check list should be developed for the following;

Prior to the meeting check that the physical meeting requirements have been taken care of.

  • Comfortable seating
  • lighting
  • air conditioning
  • suitable amenities
  • whiteboards
  • projectors etc. these and more all need to be in place and functioning.

Something as simple as uncomfortable seating or uncomfortable climate control can disrupt or even destroy a meeting and many discourage any possible positive outcomes or participant willingness to attend the next meeting called

  • It is also important to check other conveniences such as parking and bathroom facilities.
  • Do the participants have clear directions to the venue?
  • Are there any special needs that have to be attended to? Like disabled access and disabled amenities

Depending on the length and/or time of the meeting refreshments may be required;

    • Is a meal necessary, or is it just morning or afternoon tea maybe some biscuits or cake to be served?
    • What about special food requirements, allergies or cultural needs etc?
    • How should the room be arranged?
    • Who best to seat where?
    • Do we have any visual or hearing impairments to consider?
    • What shape the seating structure should be U shape, squared or class room style?
    • Consider the size of the group for seating arrangements.
    • Ensure there is no obstructions to participants visual of the chairperson and screens. How to conduct a productive meetingWe will talk more on MINUTES OF THE MEETING;OUTCOMES;If you require further information on the above blog, please email me and I will be happy to assist.

 

Get you NexFAZE on with RETAILBOOTCAMP by…

How to conduct a productive meeting

 

We will talk more on

NOTE TAKER;

MINUTES OF THE MEETING;

ACTION PLANS;

OUTCOMES;

STAKHOLDERS;

If you require further information on the above blog, please email me and I will be happy to assist.

 

Get your NexFAZE on with RETAILBOOTCAMP by

Antoinette Hunter

 

 

 

 

 

 

 

 

Retail Fit

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Retailing for success

Today with RETAIL incorporating both ON-LINE and FISCAL stores we need to be constantly checking our RETAIL FITNESS programs ensuring we are leading the way in the training of our TEAM & assisting them to be the very best they can be to deliver the optimum customer service.

Our customers are not just buying a product they are buying an experience!!.

be RETAIL FIT

our services can assist you… with 25 plus years and up to the minute information we can assist in training your organizations most valuable assets, YOUR STAFF, and arm them with the latest skills and knowledge require to deliver professional and friendly face to face service, quality over the phone sales and inquiries, on-line management ensuring our on-line customers are receiving the same helpful and timely service at all times.

GETTING STARTED

we can offer a personalized one on one or group training sessions, try our ‘training needs analysis assessment’ to discover exactly what your training gaps are and what your business needs are…

we are currently offering a FREE consultation during the month of June 2016 through to July 2016  … simply call or email us!

retailbootcamp1@gmail.com

when it all started Retailbootcamp

RETAILBOOTCAMP was first born out of a burning desire to assist small to medium business in training; training of employees while assisting in the continuous improvement & training of business owners to be the very best they can be, to have all the opportunities to succeed.

I have been involved in the training of employees since the ’80s, while managing a flagship store in Sydney for a progressive & innovative vertical design fashion label; this particular organisation had a very healthy and active training culture, all employees were required to attend a meeting once a month after work ( yes this was in their own time), these meetings were inspiring and motivational, with an agenda full of impact there were  congratulations for excellence in performance  were  given out, updated news shared, look-book launch for the fashion ranges coming in over the next month that were talked about and demonstrated,  feedback from employees was a big part of the evening , sometimes there will be a sneak peek of a next season range that they were seeking options on after all we were at the coal-face of the organisation feedback and input was important to these guys… then into the Training. It was an all inspiring  3 hours.

Training was structured there was always a theme this was backed up with motivation and call to action. I was so Pumped after these meetings and eager to get back to my store armed with all my new found knowledge along with my very own look-book of up & coming fashion releases complete with sample swatches, promotions and coming events. We all knew where we were going as a team, we needed to first there were 3 stores then there were 24 stores,  “communication, training & involvement”.

I had always been a fan of training and finally found an organisation who mirrored my passion, now before I became assistant area manager I put my hand up to start facilitating the training side of these meetings, to take the pressure of one person putting the whole evening together, PLUS I wanted to take the training to the next level and did so with success this was reflected in our sales and our interpersonal relations with colleges  we had TEAMS  (keep posted on my blog about teamwork).

As a result I was now on the board for interviewing new staff and training them up before they went to their chosen store. Training in my store in Centrepoint was met daily with enthusiasm from my team, from which I developed many managers and incidentally remain number 1 store continuously worst case scenario in the top 3.

Before you know it I am opening up stores across Victoria and South Australia with Training still a very big part of our culture and the overall process, my teams had to be better trained than ever simply because I am now across 2 states and they need the knowledge and the skills for optimum performance at all times, they are required to trade autonomously, they need to have the internal lingo and understand fully what was required of them.

Understand this vital information doesn’t happen on its own, people need the time & compassion of quality training if you are expecting performance & outcomes,  you need to put the time and energy into training your people so they know and understand your business and your expectations.

After many stores later and many businesses later I decided to take my passion for training to a whole new level by taking training opportunities to many other businesses to assist in their everyday journey and overall outcomes.

Along with my nationally recognized TAE Certificate and many Diplomas I am now helping many small businesses and individuals to be the very best they can be.

Join us… In creating a great business & retail culture

GOALS + FUN = TEAMS

A brief overview of my advancement through this incredibly evolving organization; in the initial stages I had worked my way up to the number 1 flagship store with 3 months of being with the company, within 6-8 months I was offered assistant area manager of 7-14 stores, then onto Southern States Area Manager finishing with 24 stores nationally.

STAY TUNED FOR MANY MORE BLOGS TO ASSIST YOUR ORGANIZATION EXCEL.

RETAILBOOTCAMP by Antoinette Hunter